American Express reviews

Organizational dynamics: Issues related to internal hierarchies and interactions. Nepotism: Majority of staff and leaders are referrals from within family networks. Leadership inefficiency: Perception of leadership as consistently occupied without substantive action. High turnover: Notable rate of staff departures. Delayed payment: Challenges in timely compensation distribution. Paternalistic management: Utilization of sales huddles perceived as excessive and unnecessary. Unattainable goals: Goals set at levels often unachievable by staff. Persistent Performance Improvement Plans (PIP): PIPs regarded as difficult to complete successfully. Poor lead quality: Low answer rate (3%-8%) for leads despite potential for PIP initiation. Stringent compliance: Strict adherence requirements, including penalties for non-compliance. Strict disciplinary actions: Instances of termination or reprimands for minor infractions (e.g., failure to provide contact details). Inappropriate relationships: Concerns regarding a 50-year-old leader dating a 28-year-old colleague. Stagnant leadership: Perception that leadership peaked in earlier stages of career development. Retributive actions: Allegations of reducing lead sources or retrospective punitive actions. Short average tenure: Average employee tenure of approximately 6-8 months. Inexperienced leadership: A substantial proportion of leaders lacking direct operational experience or responsible for stringent compliance measures.

Unsupportive managers who act like they care but are really only interested in you hitting your targets, unsubstantial "you'll figure it out on the job" training, terrible shift patterns that they tell you will improve over time but they never do, they will also claim in the beginning that there's so many opportunities to progress or move into different departments but it never materialises