American Express reviews

4.1

81% would recommend to a friend

(18,589 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,589 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
2.0
Jun 11, 2008

Amex - Grim.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay checks do arrive regularly. Until relatively recently there was an exceptional health insurance plan available, and retirement was reasonable - even expected.

Cons

The neverending careerists and finaglers - the users and ill-trained managers. The constant fear of outsourcing, and even now, 'in-sourcing' - as a global business there's really no good reason, according to management, to maintain their costly US based employees. The threat is always, always there - and as a result, new hires treat the place as a slightly more high level fast food job.

5.0
Jun 4, 2008
Recommend
CEO approval
Business Outlook

Pros

Wonderful company to work for! Amex cares about it's employees and invests a lot of time and money in people support and development. Excellent work-life balance. Great leadership!This is a company that cares about its people and also cares about giving back to the community and the world.

Cons

Sometimes it can take a long time for decisions to get made, but mostly because Amex is a consensus driven company -- so it's understandable and not a job dis-satisfier. It is definitely a big corporation so there are a number of bureaucratic processes, however you would find this at almost any big company. The pro here is that Amex invests a lot in its systems, training and resources.

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Glassdoor has 21,940 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.