American Express reviews

4.1

81% would recommend to a friend

(18,601 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,601 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
2.0
Jan 2, 2009
Recommend
CEO approval
Business Outlook

Pros

Work-life balance and a generous paid vacation allotment - also the ability to purchase up to an additional 5 days of vacation each year during open enrollment which is deducted bi-weekly throughout the year at your old rate of pay.

Cons

It's not necessarily what you know that advances you in the organization, but who you know. There is also a NY mentality in Staff Groups and most of the higher level jobs are either sitting in NY or eventually pulled back into NY with really no thought given to it. The performance management process is also a joke and has been for several years. Ken Chenault believes in a "bell curve" and often employees are shifted down in rating (impacting bonus and long term incentive) just because enough lower ratings haven't been awarded in a dept. Leaders also don't know how to deliver messages nevermind all of the leadership training and coaching focus in the organization (which has now been eliminated with the recent 10% reduction in force).

4.0
Jan 2, 2009
Recommend
CEO approval
Business Outlook

Pros

the people, the relaxed atmosphere, and the supportive corporate culture

Cons

Lotus Notes email and databases are tedious

4.0
Dec 30, 2008
Recommend
CEO approval
Business Outlook

Pros

NUMEROUS CAREER OPPORTUNITIES IF YOU ARE ADAPTABLE. Many chances to take on new roles if you are open to learning different parts of the business. Must keep up with the competition, becreative in coming up with ideas to improve things. But you must be able to communicate your ideas and build consensus among the decision makers to get your ideas accepted and ultimately implemented.

Cons

There is alot of red tape, compliance is a huge focus as it should be, but with so many regulations and policies to follow, it makes it hard to be creative and look to improve issues.

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Glassdoor has 21,955 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.