American Express reviews

4.1

81% would recommend to a friend

(18,604 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,604 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
3.0
Jan 5, 2009
Recommend
CEO approval
Business Outlook

Pros

There is little overtime and the work is not stressful. The benefits are better than other companies in Phoenix, with a good deal of vacation and sick time granted. Time off is encouraged as is work at home. Total compensation (e.g. base pay + bonus + benefits) is exceptional considering the low hours and stress.

Cons

As a highly driven individual, I'm often concerned that we have become soft at the expense of Shareholder interest, and am often in a frustrated state as a result. The work is sparse and not challenging, but more importantly the Technologies organization as a whole is not the high performing organization it used to be. The portion of our time we put into keeping our current level of staff is quite large. In addition to the constant justification of the importance of our jobs, common in any organization, we undertake work with questionable value-add because we have the time to do so. This is a recent development, occuring only in the last five years or so, and could change with these tough economic times.

4.0
Jan 5, 2009
Recommend
CEO approval
Business Outlook

Pros

Continuously improving culture, career opportunities - particularly if you are geographically mobile. Open and honest communication.

Cons

Benefits are outdated and do not suit all needs. Knee-jerk reactions to business issues are commonplace. You get promoted if you are seen to be doing a lot, or speak the fastest and loudest. Outsourcing and off-shoring has been excessive over the last few years but the true success of these actions is definitely limited. There is no accountability or tracking as to the success of these major decisions. Reward is given for implementation only and not long term success of the decision. Some of the claimed financial benefits which drive these decisions are questionable and dubious. The cost of poor quality and re-work plus communication difficulties are unfortunately difficult to measure and as such are excluded !

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Glassdoor has 21,958 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.