American Express reviews

4.1

82% would recommend to a friend

(18,648 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,648 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
5.0
Jun 20, 2011
Recommend
CEO approval
Business Outlook

Pros

Amex is a very flexible organization. There is a high error tolerance, i.e. I could take initiative and risk to make mistakes, if it worked: fine, if not, you learn from it, and: fine as well - a learning organization. Amex is very efficiency-driven and often very efficient and focussed. Very open about compensation/salaries, in general very open communication, rather direct style. I enjoyed working there.

Cons

lacking operational controls, efficiency sometimes overrules sound operational risk management. sometimes slow or insufficient to implement regulatory requirements, this lack of sound, effective & working procedures requires heroes to save the organization (see Pros).

2.0
Jun 17, 2011

Could be great...slow and disconnected

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Sr. Leader focus on Customer Reputation in market Diversity - Company strategy supports diversity Compassionate

Cons

Silos Indirect and passive-aggressive Slow to make cultural change

4.0
Jun 16, 2011
Recommend
CEO approval
Business Outlook

Pros

Good work life balance place to work....they allowed a lot of work at home

Cons

Getting a promotion is very hard at Amex

Viewing 18229 - 18231 of 18,648 Reviews

Glassdoor has 22,007 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.