American Express reviews

4.1

82% would recommend to a friend

(18,655 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,655 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
3.0
Oct 12, 2011
Recommend
CEO approval
Business Outlook

Pros

A promising career that starts off great and offers quick advancement and pay; was promoted in less than a month.

Cons

Job would get highly stressful with high call volume, often left unsupervised and understaffed. Managers offered little advice on how to handle certain impossible situations.

5.0
Oct 12, 2011
Recommend
CEO approval
Business Outlook

Pros

The company (American Express) has much less drama than many others I hear about, sane reasonable people, work-life balance (aka 40-50 hours a week depending on job, and typically more towards 40).

Cons

Like any big company, change is slow. I also think there should be more investment in infrastructure (from both technical and people).

4.0
Oct 10, 2011
Recommend
CEO approval
Business Outlook

Pros

Great benefits and insurance Great campus with perks and diverse workforce Nice atmosphere

Cons

Salary is very low, bonus is offered every quarter for the first year, but after that it is gone. Product being pitched is the same approach every single call, dialing for dollars gets tiring

Viewing 18205 - 18207 of 18,655 Reviews

Glassdoor has 22,014 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.