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      American Express

      Engaged Employer

      American Express reviews

      4.1

      81% would recommend to a friend

      (18,610 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,610 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      3.0
      May 11, 2024

      Could have been fantastic . Sorry it was such a disaster every day

      Travel consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay , plenty Paid time off , generous bonuses ,work from home

      Cons

      Chaos . Training was poor , did not support the work we had to do . Most consultants had no prior travel agent experience. Fixing other agents mistakes would take hours. That effected the metrics of call handeling time,. What a disaster. .I felt sorry for the card members who’s vacations were ruined by mistakes Amex made . I finally had to resign . The stress was too much. Reaching out for help was dismal .no support . My team leader could not help me with anything

      4.0
      Feb 29, 2024

      Team Leader

      Team leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      Culture Colleague support PTO Flex-schedule Remote

      Cons

      Leadership Alignment Favoritism Reactive not Proactive Mirco-managing Integrity is lacking

      3.0
      Sep 27, 2023

      Has been going downhill post lockdowns

      Product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amex is usually known for good WLB, and lots of opportunity to move around and grow. They have pretty good benefits as well. Opportunity to buy week vacation as well.

      Cons

      Many people applied to be virtual during lockdowns and now the company is backtracking and forcing people hybrid. Company is in a hiring freeze and there has been restructuring so silent layoffs happening. Environment is not the best right now. If you are virtual company is pretty much telling you that you will not have any career growth.

      Viewing 157 - 159 of 18,610 Reviews
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      Glassdoor has 21,964 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.