American Express reviews

4.1

81% would recommend to a friend

(18,605 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,605 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Nov 11, 2013

Hypocritical

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay was good when I started Made some friends

Cons

Management only care about the bottom dollar and stats. Total disregard and inhuman treatment towards you when personal circumstances change. Job security depends on stats which are unfairly determined by customer feedback scores which include circumstances beyond the employees' control ie: interest rate, fees.

1.0
Sep 25, 2013

Toxic

Recommend
CEO approval
Business Outlook

Pros

-Was a great company to work for about five year ago, not anymore -Opportunity to earn extra money if you willing to work after hours and weekend shifts

Cons

-Measured staff performance based on customers feedback, but doesn't take into account some of these survey got nothing to do with the staff member -Company has no accountability -Stats driven -Management only care about themselves

Viewing 115 - 117 of 18,605 Reviews

Glassdoor has 21,959 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.