American Express reviews

- International Management is sinking the company, They act on their own interests, fight for control, veto ideas coming from below, steal credit, micromanage and are generally unqualified. They epitomise the fixed mindset. - Dissenting opinions are frequently met with intolerance, and those who voice them are swiftly silenced and exited. Genuine career advancement opportunities are scarce, resulting in the categorisation of employees into two distinct groups: the constant influx of new hires due to high turnover rates, and the "life jobbers" who resist any substantial or meaningful organisational change. -The company culture discourages questions or challenges, labeling any attempt to raise concerns as a “bad attitude.” Employees are expected to smile and conform to management’s whims, which creates a toxic and authoritarian environment. There’s no real job security here, and the constant turnover only worsens morale. -Additionally, there is a disturbing trend of asking employees to post overly positive reviews to drown out the genuine negative feedback from those who are brave enough to speak out about the company’s shortcomings. This manipulative approach to managing its reputation speaks volumes about the lack of integrity within the organisation. Overall, it’s a company that has lost its way, treating its employees as disposable and prioritising short-term savings over long-term stability and trust.

Bonus, incentive, revenue have all been capped at incredibly low amounts and made virtually impossible to receive. Metrics are micromanaged down to the second. The role is no longer white glove concierge/customer service, it's now rush to book travel, ignore everything else and hurry to the next call. There's no personalization as they've taken away any time for it. The company has moved backwards and treats customer facing agents like dirt in both compensation and moral Be aware that you will receive "consequence" emails multiple times a day and reminded multiple times a day that you can be fired for basically breathing. Also learn to work through breaks and lunches and stay hours after you've clocked off to try and catch up so you don't get "coachings" on how bad your numbers are Learn to comfort coworkers as they break down in tears and mental breakdowns hourly.