American Express reviews

4.1

82% would recommend to a friend

(18,675 total reviews)
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Stephen J Squeri

89% approve of CEO

80% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,675 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
3.0
May 16, 2013
Recommend
CEO approval
Business Outlook

Pros

Well educated colleagues from top schools Good work / life balance, 2 days from home / 3 days at work is very common. Good health care coverage, retirement plan and overall benefits NYC - free museums, parks , zoo for the family - worth at least $1,000 a year. Social / Volunteer activities for those that are interested

Cons

Work gets done by who you know and how strong your internal network is - not exactly meritocratic. 80% time spent just trying to convince others that it's the right thing to do , 20% time actually spend doing it. Do not expect to do something earth shattering or extremely dynamic - Amex does do cool stuff but it pails compared to the number of employees it has employed and unless you get into the right group you might not get the opportunity. If you come from a startup you will do in 8 months what it might take 2 months to do in a startup. I would recommend that you evaluate the Job role and prospect of the group you are potentially getting hiring into much more than American Express as a whole. What applies to one team in the company might not apply to another it varies widely. I wouldn't turn down a good offer in a group that has good prospects and is doing some really interesting stuff.

1.0
May 1, 2013
Recommend
CEO approval
Business Outlook

Pros

Fantastic lifestyle firm. Great "work from home" opportunities. Limited work pressure. Good benefits and reasonable pay (especially with regards to the work done!) Great place if you want to retire.

Cons

Where do I start? Great place for lifers, but a horrible place for anyone new to the firm and not chugging from the firm Kool Aid. Decisions are taken at a snail's pace...if the snail was drunk and crawling backwards. It took us 16 months to launch a modified product, and competition launched 3 in the meantime. Extremely political environment where employees are focused on backstabbing and undermining co-workers as opposed to working towards a common goal. Senior management has blinkers on and won't know a good thing if it stood up and hollered.

Viewing 544 - 546 of 18,675 Reviews

Glassdoor has 22,037 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.