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      American Express

      Engaged Employer

      American Express reviews

      4.1

      82% would recommend to a friend

      (18,669 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      80% positive business outlook

      Ratings by demographic groups

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,669 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Reviews by job title

      19K reviews
      1.0
      May 26, 2014

      Terrible call center to work in . Very stressful.

      Travel counselor
      Recommend
      CEO approval
      Business Outlook

      Pros

      none- just a paycheck. If you like to work in a tense and stressful environment this place is for you.

      Cons

      Due to the amount of people that leave in droves the others are forced to pick up the relentless back to back calls that slam you daily. Individuals are driven to tears and breakdowns and out the door due to unreasonable demands in a high stress environment. The constant monitoring and critique is maddening. Very unprofessional environment.

      2.0
      Apr 8, 2014

      Travel agent - Complete chaos at the managerial level, constantly changing metrics, unfair employee rating system

      Travel counselor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working from home, great travel benefits (IF you can get them), bonding between employees (necessary because supervisors are clueless)

      Cons

      Managers have absolutely no idea how to do the actual job so they can't help with simple questions, performance metrics are constantly changing and you are held responsible for the company as a whole, not an individual. So if you do a great job for a client, but the next person screws up, if the client rates you personally as a 10 and the company as a 5, your score is counted as a 5.

      4.0
      Mar 10, 2014

      good work culture

      Dispute analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      - transparent communication, open minded - easily adaptable - blue box value

      Cons

      - so many compliance issues involved : no phone, lock your comp, etc

      Viewing 535 - 537 of 18,669 Reviews
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      ReviewsAmerican Express reviews

      Glassdoor has 22,029 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.