Pros
My manager was nice. Lots of opportunity to learn. AWS looks good on your resume.
Cons
The work is way too stressful, and all metric based. If you have anxiety, the role will be difficult because you have to learn so much in so little time and are expected to help customers with the little training you receive. Live contacts are also hard to deal with as you have to find a solution to an issue quickly. You have to do a certain amount of case resolves per week, and also customers have the ability to rate your response. Most of the time the customer ratings are unjustified but you will get penalized for it anyway. Each team and site have different ways of training. Unfortunately, I did not get proper training in my team and my mentor was very rude. It doesn’t feel fair because my other coworkers in a different site (same team) got a more extensive training program. Also have to mention that if you quit or get fired before working a full year, you will have to pay back your prorated bonus AND relocation stipend. So that means you’d have to pay back around $20,000+ depending on how early you quit. So if you’re considering accepting the role, keep this in mind.
