Amazon Costumer Service Associate reviews

4.5

75% would recommend to a friend

(21 total reviews)
avatar

Andrew Jassy

99% approve of CEO

64% positive business outlook

Costumer Service Associate employees have rated Amazon with 4.5 out of 5 stars, based on 21 company reviews on Glassdoor. This indicates that most Costumer Service Associate professionals have an excellent working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Costumer Service Associate professionals compared to other employers within the Informatique industry (3.9 stars).

Reviews by job title

21 reviews
5.0
Nov 8, 2025
Recommend
CEO approval
Business Outlook

Pros

As an Amazon employee, I’ve seen how dedicated our customer service teams are. They work efficiently, follow clear protocols, and genuinely aim to resolve issues quickly. Training is thorough, tools are reliable, and teamwork is strong. We consistently prioritize customer satisfaction, and it shows in the positive feedback we receive

Cons

none ,none none none none none

5.0
May 6, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team Great Benefits Fair payment

Cons

Even though you can have a great team, sometimes the team manager is not really present or supportive.

Viewing 1 - 3 of 21 Reviews

Glassdoor has 251,263 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.