Agoda reviews

3.9

76% would recommend to a friend

(2,914 total reviews)
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Omri Morgenshtern

75% approve of CEO

67% positive business outlook

Agoda has an employee rating of 3.9 out of 5 stars, based on 2,914 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agoda employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

3K reviews
1.0
Feb 19, 2024
Recommend
CEO approval
Business Outlook

Pros

- Trauma-bonding with your colleagues,

Cons

- There is immense KPI pressure, often resulting in unrealistic targets due to what's referred to as the "Agoda DNA." - Falling short of KPIs even once leads directly to a Performance Improvement Plan, with a 50% chance of termination, accompanied by undue blame and criticism. - Management lacks understanding of the business, mistakenly viewing it as an e-commerce company and resorting to aggressive cost-cutting measures due to their inability to achieve desired outcomes. - A pervasive culture of blame exists, with top managers frequently scapegoating their teams for any shortcomings. - Under pressure, some colleagues give in by either cheating on KPIs or falsely blaming others. - The organization experiences an alarmingly high turnover rate, evident from the constant recruitment activities observable on LinkedIn. The list of issues could go on. It's strongly advisable to avoid joining this company for your own well-being.

1.0
May 14, 2023

Not recommended to join Singapore team

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Fully stocked pantry - Good flexi benefit

Cons

- No welcome briefing/ onboarding by HR- New staff are unaware of benefits especially medical benefits and have to ask around - Training for customer experience specialist is very basic, does not cover actual scenarios encountered - Training manager who conducts training is always unsure and provides wrong information - Team leaders and managers do not provide newbies with support or guidance, newbies are thrown into the deep end after 1 month and are forced to figure out how to resolve customer cases - Seniors, team leads and managers are unfriendly

4.0
Sep 20, 2019
Recommend
CEO approval
Business Outlook

Pros

very challenging! - millions of users a day - top tech - very successful - over 60 nationalities :) - lot's of opportunities to grow inside the company

Cons

- highly competitive tech environment, yet very friendly

Viewing 67 - 69 of 2,914 Reviews

Glassdoor has 3,262 Agoda reviews submitted anonymously by Agoda employees. Read employee reviews and ratings on Glassdoor to decide if Agoda is right for you.