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      Agoda

      Engaged Employer

      Agoda reviews

      3.9

      78% would recommend to a friend

      (2,913 total reviews)
      avatar

      Omri Morgenshtern

      75% approve of CEO

      69% positive business outlook

      Ratings by demographic groups

      Agoda has an employee rating of 3.9 out of 5 stars, based on 2,913 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agoda employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

      Reviews by job title

      3K reviews
      1.0
      Jul 12, 2017

      Agoda, Leaving You Was Easy

      Analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Headquartered in Bangkok. That is an amazing city, and a great hub for travel.

      Cons

      For the first time in my work-life, I chose to leave a company for no other reason than to leave that particular company. The culture at Agoda is so amazingly corrosive that I needed no other reason. No new opportunity required. No use for a prolonged job search for the next career move. No additional consideration needed. "Leave this place and your life will be better, you will be happier" was the inner monologue. The reasons... Insecure and petty middle management. Senior management was alarmingly arrogant, weak of character, and of surprisingly limited integrity. Decent but entirely disempowered peoples team, leading to severely limited oversight of poorly behaving managers. The end result, was an easy decision to leave.

      1.0
      Oct 27, 2021

      Toxic company culture

      Senior analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      You can move to Bangkok. They pay for everything. You get colleagues from other countries depending on your team You get basic health insurance

      Cons

      -No work life balance. You are expected to answer your boss on weekends or holidays -If your boss travels to their home country and decides to work from there for months, then you have to adjust to their timezone. Which means starting your date 5am local time sometimes! -Promotions and salary raise is given only if your boss likes you - no fairness at all. -The HR team is very bad with toxic leadership team. Dont join this team ever! -No transparency around questions and no room to ask questions directly to leadership now. -No retention, they prefer to let people go than retain them.

      1.0
      Jun 10, 2021

      Micro-management

      Customer experience specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Good pay - 9 hour shift including meal time and breaks -Currently work from home due to Covid

      Cons

      -Toxic management (for the Singapore team) -Toxic seniors - Regimental - No empathy from management. No trust. - Too many work procedures to handle complicated cases. Angry customers will get angrier. Customers request to speak to supervisor but supervisors will give so much reason not to speak to customers even if we tried so many ways to resolve, resulting in angrier customers.

      Viewing 40 - 42 of 2,913 Reviews
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      ReviewsAgoda reviews

      Glassdoor has 3,260 Agoda reviews submitted anonymously by Agoda employees. Read employee reviews and ratings on Glassdoor to decide if Agoda is right for you.