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Technical Support Representative Interview Questions
1,756 technical support representative interview questions shared by candidates
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Simple corporate hypothetical questions and some background questions. What would you do is a co worker isn't doing their job, etc. A couple of very basic networking questions
What is the purpose of ping command? What is the purpose of trace route? What are some common issues that affect wireless speed?
How would you address and upset customer?
Do you have any experience with drones?
I was placed at the desktop and had to demonstrate some basic computer skills like looking up for the computer's IP and installing a driver. They allowed googling.
They use the star method
Have you previously assisted users with Imanage?
How did you handle an experience with a frustrated customer?
I was asked what was the work experience that had the greatest impact on my life.
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