Provided study guide was adequate in preparing for interview - results most likely will depend on depth of study etc
Technical Support Representative Interview Questions
1,756 technical support representative interview questions shared by candidates
To describe how to deal with an irate customer who is right.
Availability
Asked if the different hours would work for me? What did I like about the job description? Would my husband be ok sleeping while I worked. What type of schedule did my husband have? Would my husband be ok if I worked on holidays? Would my husband be ok if I worked weekends? Is my husband ok with me working so late? How late is my husband up? Have I worked at a call center before? What do I like about call center jobs? How do I feel being reprimanded in front of other people and how did you handle it?
Do you have experience working with Zendesk or SalesForce?
If I have experience working with APIs
Role play of troubleshooting Internet connection
When can you start?
Your motivation, your strenghts and weaknesses
What do want in a supervisor?
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