Explain the difference between an ISP, Router, and Modem.
Technical Support Interview Questions
34,058 technical support interview questions shared by candidates
Tell me about a time you helped troubleshoot a difficult issue and how did you resolve it?
Name something that helps you get through a difficult situation?
Most of the questions were behavior based such as: Describe a time when you helped a difficult customer, what happened, what did you do, and what was the result?
I was asked how I deal with customers who are difficult
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What I needed to know in order to access wifi from a cell phone.
I was asked about trouble calls I had, and how I tend to handle them.
What is Active directory OU.
Name the different type of DNS records.
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