How would you handle a customer situation where customer is unhappy and does not want to listen to anyone for fixing their problem?
Technical Support Engineer Interview Questions
24,062 technical support engineer interview questions shared by candidates
Explain Active Directory on Window environment
Tech questions: - AD - Linux - Windows Desktop - VMware Horizon - Certificates SSL
the last part is one abstract troubleshooting question, like if an app on your phone isn't working what do you do or if you get a call from a customer saying they can't process payment what do you do. Then you ask any questions you have about the company and or the role.
What were your past achievements? How do you keep yoursefl updated with the latest tech? Did you ever disagree with your manager or vice versa and how did you deal with it? Has there been any escalations on you and what did you learn from them?
Questions regarding Active Directory (Experience)
How do you check if DNS is resolvable?
How do you check which apps are in a Windows Server?
Some question regarding work ethics and soft skills. Technical questions require basic CS concepts and some experience that you can appeal your low level research abilities.
Do you have internet connection with speed 20mbps?
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