What is the process for a HTTP request?
Technical Support Engineer Interview Questions
24,192 technical support engineer interview questions shared by candidates
What do you know about your job role?
Why do you want to work for PowerSchool?
in that GD they asked to speak about importance of soft skills and technical skills.In the assessment test 20 min to answer 40 questions.general aptitude,verbal ability and logical resoning etc.
Tell me about yourself Why PowerSchool Something related to project Scenarios on customer support At last Do you have any questions? Kindly ask carefully this is what I made mistake
Tell me more about yourself and your skills
Introduce your self and some of the sql codes and any progarmming
“On your last yearly evaluation, describe both your best and worst feedback”
I don't recall the specific questions, but they were relating to APIs and software integrations, since that was the team I would be joining.
1. Can you walk us through your experience with IT support roles in the past? 2. How do you approach troubleshooting technical issues, and can you provide an example of a particularly challenging problem you've solved? 3. How do you prioritize and manage multiple support tickets or requests simultaneously? 4. Can you explain your familiarity with ITIL ticketing systems like ServiceNow or any other similar platforms? 5. Describe your experience with Active Directory management, including setting up user accounts and handling password resets. 6. Have you worked with Microsoft Exchange and Azure before? If so, can you provide examples of tasks you've performed with these platforms? 7. How do you ensure effective communication with users when providing technical support, especially if they are not as technically proficient? 8. Can you discuss your approach to setting up and configuring printers over a LAN? 9. What steps do you take to keep abreast of new technologies and how do you evaluate their potential impact on your role? 10. How do you handle situations where you encounter an issue for which you don't immediately have a solution?
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