Why u want to work at spectrum? How will working at this job benefit you? How would u describe customer service? One strength great for this position? Tell me a time you went above a customers expectations? LOTS OF STAR QUESTIONS. Then do u have our current internet service? What’s the different cords? Do u know what’s an Ethernet cord? What does it do? What’s a modem and router do? Do u know what the blinking lights represent? What would u do if u had difficulties connecting to WiFi?
Personality Contributions Skill Set Temperament
Why I deserved this job over someone else
Give an exemple of when/ where and how taking responibity
Tell me about a time that you had to resolve a very unexpected issue. Walk me through your in depth troubleshooting process step by step.
Describe a time you turned a negative customer experience into a positive one.
Many questions regarding emotional intelligence, receiving/giving feedback, and teamwork.
What do you feel your strengths are?
Why trivago? best mistake? How does triage fit your career desires?
Explain a time when you went above and beyond for a customer?
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