How do you handle shifting work priorities, how would you handle an upset user, what would you enjoy about this position, etc.
Support Representative Interview Questions
5,773 support representative interview questions shared by candidates
Did job requirement assessment like typing and details attention
I have a lot of payroll experience so they asked a lot about that and how I would handle certain client concerns
Asks you do create three email replies in mock customer scenarios
How would you explain FanDuel to your grandparents?
Tell me about yourself. Why are you looking into the support engineer role?
There are question related to marketing and some minor troubleshooting, for which some of the answers can be found on their FAQ page.
API's, questions about zendesk operations etc
One question they asked was how I would classify and prioritize different types of cases, specifically-urgent and important, non-urgent but important, and urgent but not important.
Describe a experience of work follow the process.
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