They did a test by using a couple of drastic situations and how a CSR would handle them.
Support Representative Interview Questions
5,774 support representative interview questions shared by candidates
Describe your customer support experience
What would you do if you get 250 tickets
Why Uber?
Role play: Customer complaining Internet is not working. How would you handle that. What questions would you ask them to find out the root cause.
how would you handle a angry customer with a technical issue
Asked me to go through my resume which I did. The recruiter was attentive and asked some questions and for clarification on some items. He sound interested but not that much, he took some time to explain the whole process. A couple of days later, I received an email saying I wasn't retained for the next step of the process. Very clear process and effective. They didn't kept me waiting for weeks, I appreciated.
The most unexpected question was: What I know about the platinum service?
Why Bloomberg, what's Bloomberg's products about, why this role, history of learning Japanese.
What do you know about Bloomberg?
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