How would you handle a delicate customer interaction?
Support Representative Interview Questions
5,775 support representative interview questions shared by candidates
Describe how you would identify a customer with a No BRAS issue.
What experience do you have that qualifies you for this position?
Personal questions, with multiple follow-up questions on top of them. For example, "'So why did you choose those two areas to major in?' followed by, 'What kind of job did you think you would get with that?' followed by, 'Weren't you concerned about what job you would get with those majors?' followed by, 'So, did you just choose your second major because you liked it or because you thought it would look good?' followed by, "What did you like about it?" I was asked what was an accomplishment I was proud of, and having graduated recently from a relatively prestigious university I answered that. The follow-up question was literally, "So what? A lot of other people graduated from there too."
How would you handle a customer you states the funds they sent through were not paid out?
Q: When faced with a difficult customer can you give an example of how you handled the situation?
Why do you wanna work for this company? Do you like to play games? What kind? Can you imagine playing games for a long time? What's your visa situation?
Describe a time you had to resolve a difference between you and another person
Come with examples of how you have helped customers solve problems and gone the extra mile. Also be able to break things down into steps.
no questions asked as the person never showed up
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