Whether I have experience with conflict resolution in emotionally charged environment (like patient complaints after death of a family member)
Support Representative Interview Questions
5,776 support representative interview questions shared by candidates
Basic dhcp,vpn,zoho products, general communications and scenario based questions
Lots of culture fit questions, did not get any tech questions at all. Felt like I answered the same questions 3 times, once on the written submission, once each with the support leads.
Basic tech questions
What was a time you went above & beyond for someone?
Describe a situation where you gave excellent customer service.
What would you do during a reimbursement?
None sufficient
Explain to me how to make a peanut butter and jelly sandwich.
What is an example of something that you had to troubleshoot and fix? How did you fix the problem?
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