Tell me about a time you had to handle a difficult technical issue and what was the outcome? Role Play Scenario: Walk me through how you'd troubleshoot w/ a customer that has new software available on an application they are using? If I am not near a charger, how can I preserve my battery? Tell me about a time you could not deescalate an irate customer, what was the outcome, and how would you handle it differently? Why do you want to work from home? Other questions pertained to availability and abiding by company guidelines.
