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Support Manager Interview Questions
2,641 support manager interview questions shared by candidates
How do you work across Departments (specifically Development and Support teams)?
Do you have this skill you have clearly stated that you didn't?
Tell me why you are looking?
What tools do you use?
How do you prioritize your day? How do you re-prioritize when a new project comes up?
The business case was the most important topic I would say. It was presented a case where I had to describe dscuss with the HR worker that was also in the interview, trying to argument why they should buy a Machine from Tetra Pak. Several documents with data where made avaliable in order to have some data to discuss.
Questions relating to relevant work experience or examples of how you would approach common challenges or problems
Questions on Previous experience, handling resource issues with different scenarios, experience on weekly reviews with client and support SLAs, preparation of PM plans, stakeholder plans, communication plans, improvements done, suggested improvements etc
Asked for examples of how i managed major incidents in my previous organisations and based on the answers, kept asking for hypothetical scenarios of how i would manage if this was the situation
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