No technical questions at all, nearly all of this time was spent trying to understand if I was a good personality fit for the organisation. No time was spent trying to understand whether or not I could inject new skills and experience.
Support Manager Interview Questions
2,641 support manager interview questions shared by candidates
My experience working as a hands-on manager providing technical support.
Scenario involving big client and how I helped fix a technical issue
Who are Customer Support's internal stakeholders?
How do you handle employee issues?
How do you build rapport with your team?
What is your previous experience?
Why is it important to you to become a manager ?
Talked quite a bit about ownership of issue resolution, which seemed like a high priority for CSRs. Seemed like a good quality and expectation for their employees.
Mainly they have asked about process like ITIL
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