Support Manager Interview Questions

2,641 support manager interview questions shared by candidates

She started by asking me basic questions like why am I looking for a new job, what prompted me to apply here, and what do I know about the company. She then asked technical questions such as protocols for DNS, HTTPS, how do you see what ports are open, modifying file in linux, etc.
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Support, Technical Account Management

Interviewed at Tanium

4.1
Oct 25, 2023

She started by asking me basic questions like why am I looking for a new job, what prompted me to apply here, and what do I know about the company. She then asked technical questions such as protocols for DNS, HTTPS, how do you see what ports are open, modifying file in linux, etc.

For many of our products that are older or don’t have technical differentiation, the ONLY reason that a customer will renew is because of support. In fact, when our customers meet our support people in person, they often give them hugs. Explain how you have created such enthusiasm in a prior job and any improvements (virtual hugs?) that you think you can bring to this job.
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Customer Support Manager

Interviewed at Crossover for Work

4.1
Jul 25, 2018

For many of our products that are older or don’t have technical differentiation, the ONLY reason that a customer will renew is because of support. In fact, when our customers meet our support people in person, they often give them hugs. Explain how you have created such enthusiasm in a prior job and any improvements (virtual hugs?) that you think you can bring to this job.

1. Technical questions on MySQL - SQL. Seemed the interviewer had not taken time to prepare as when I asked clarification questions he was awkward. 2. How to clear backlog, how to prioritize. 3. Valid Questions about people management[a lot of them]. Some were repetitive. 4. How to motivate people? 5. What do you look for a candidate while hiring?
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Technical Support Manager

Interviewed at Birdeye

3.9
Feb 17, 2021

1. Technical questions on MySQL - SQL. Seemed the interviewer had not taken time to prepare as when I asked clarification questions he was awkward. 2. How to clear backlog, how to prioritize. 3. Valid Questions about people management[a lot of them]. Some were repetitive. 4. How to motivate people? 5. What do you look for a candidate while hiring?

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