I was expection questions about Exchange 2013, all questions came from Exchange 2007 instead.
Support Escalation Engineer Interview Questions
508 support escalation engineer interview questions shared by candidates
I was given a number of technical challenges which I think I handled OK. The most intriguing question was "what would your wife say is your biggest mistake?". As I wasn't married at the time, this threw me somewhat
How to troubleshooting users cannot login of a website
Use of STAR methodology, looking for examples I could share Situation, Task, Action, Result.
Scenario based question testing your presence of mind. Tip: always be customer centric.
Managers question is about behaviors, how would you react in some type of situations. Technical questions are in dept conceptions theory questions, what's the difference between SCSI-2 and SCSI-3, how a SAS drive works internally (not features), how do you troubleshoot a FC-AL loop?
Les questions portaient principalement sur des mises en situations
Talk about a time that you navigated an upset guest or customer?
Tell me a situation in which you had to solve a problem but didn't have all the information.
They ask about your previous jobs and the responsibilities and role you played . They go through at least 2-4 of your previous jobs to get a feeling for your background
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