Support Engineer Interview Questions

21,839 support engineer interview questions shared by candidates

General understand of DNS, how a DNS request works, What's ICMP and how it works, Three way handshake, common application that use TCP and UDP (Examples), TLS handshake, RDP port, Active Directory, FSMO Roles, Driver injection, Sysprep, GPOs.
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Cloud Support Engineer

Interviewed at Amazon

3.5
Feb 8, 2019

General understand of DNS, how a DNS request works, What's ICMP and how it works, Three way handshake, common application that use TCP and UDP (Examples), TLS handshake, RDP port, Active Directory, FSMO Roles, Driver injection, Sysprep, GPOs.

Started by discussing my work history and then mostly technical questions regarding Windows, Network connections, and ended with Linux. Most of the window questions are regarding setting up computers to a network and active directory as well as basic command prompt commands. Network is all Cisco. You need to know your OSI Layers, Multiple network protocols, vlan, and how to setup a cisco switch. Finally I was asked terminal commands for Linux and various troubleshooting commands.
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Support Engineer

Interviewed at Amazon

3.5
Feb 18, 2015

Started by discussing my work history and then mostly technical questions regarding Windows, Network connections, and ended with Linux. Most of the window questions are regarding setting up computers to a network and active directory as well as basic command prompt commands. Network is all Cisco. You need to know your OSI Layers, Multiple network protocols, vlan, and how to setup a cisco switch. Finally I was asked terminal commands for Linux and various troubleshooting commands.

These are some of the questions I remember, if I was asked a questioned I didn't know anything about he was happy to move on and gave me the benefit of the doubt, unfortunately for me I did this a few too many times. :( • Name Common port numbers and if they are UDP or TCP? • HTTP codes, name some and explain what they are? • What is and Explain MFT? • What is and explain DHCP? • Basic DHCP configuration? • What happens when a client makes a DHCP request, explain in detail? • Explain what happens in a TCP handshake? • Explain DNS and its main use? • What is sysprep? • Explain what a default gateway is? • What is the difference between a domain and a workgroup? • Active directory basic configuration? • What are the types of RAID and explain what each does? • What is the registry function?

These are some of the questions I remember, if I was asked a questioned I didn't know anything about he was happy to move on and gave me the benefit of the doubt, unfortunately for me I did this a few too many times. :( • Name Common port numbers and if they are UDP or TCP? • HTTP codes, name some and explain what they are? • What is and Explain MFT? • What is and explain DHCP? • Basic DHCP configuration? • What happens when a client makes a DHCP request, explain in detail? • Explain what happens in a TCP handshake? • Explain DNS and its main use? • What is sysprep? • Explain what a default gateway is? • What is the difference between a domain and a workgroup? • Active directory basic configuration? • What are the types of RAID and explain what each does? • What is the registry function?

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