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Support Associate Interview Questions
4,754 support associate interview questions shared by candidates
One interviewer role plays as a customer and you as the support engineer. They say they have X problem with Y product. You have to help them solve the issue as they keep saying they have tried that and done that to each suggestion you make.
First interview Why did you apply to this position? Second interview Tell me about how you receive feedback in your current role.
What if there were few customers looking for you at the same time with different issues, how would you prioritise them? - scenario questions
How would you deal with a customer that wants to cancel their subscription?
How would you deal if a client is upset?
Why do you want this position?
1.Tell me something about yourself? 2.Reason behind leaving the previous job. 3.There was some situations based questions.
What makes you a good fit file Tiffany ?
A time when you did something in which you believe you could have done better
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