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Support Associate Interview Questions
4,754 support associate interview questions shared by candidates
What would you do if you saw a customer who seemed upset?
How are your communication and organization skills and give an example where you practiced both
How would you prioritize two incoming system down cases if one account has a significantly higher monthly spend than the other?
I. Technical Questions a. What is TCP/ IP and how it works? b. What is UDP? c. What is DHCP, BGP? d. How many layers in OSI model? e. Describe Data Link Layer and Network Layer. f. Difference between MongoDB and Relational DB? g. Describe outer and inner joins. Also, how many joins are there? h. OLAP vs OLTP i. ACID properties. j. What is Alias? k. Difference between delete, truncate and drop. l. What is Identity Access Management (IAM)? m. Describe S3 and other storage services. n. State all the compute services of Amazon and explain EC2. o. What is AWS Lambda? p. Virtualisation and VPC's.
Q: Technical questions - linux admin questions, Cloud concepts - Terraform, Database questions - basic Mongodb questions Q: Scenario based questions, Customer support questions etc..
What is it that you use at work that helps you in your daily life
What is the purpose of an index?
What is a replica set?
Details on how to establish TCP/IP connection.
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