What qualities will you bring to the team?
Support Associate Interview Questions
4,757 support associate interview questions shared by candidates
Backgrounds, what you expect for the job, language skills.
why Macy's?
Name a time where you had to take charge
Have you had a team member who did not complete their task? What happened?
Basic customer service questions: a time you helped a customer, how you multitask, etc.
The only trick here is not to negotiate your starting wage. Apparently they have plenty of college students/retirees willing to work for pennies on your dollar.
Tell me about a time when you overcame a challenge
What would you do if you caught one of you're co-workers stealing?
Round 1: 1) If you don't have to work what would you do with the time? 2) Tell me about a time when you failed and what you learnt from it 3) What does customer support mean to you and tell us a time when you went above and beyond to support a customer 4) What is your favourite app on your phone and how would you describe it ot someone who has never used it before? Round 2 1) What led you to start searching for a job 2) What do you know about Hubspot 3) What do you know about this role? 4) What would you say are your strengths and weaknesses 5) Describe a time when you had to deal with a difficult customer 6) What do you know about Inbound Marketing
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