Support Analyst Interview Questions

5,372 support analyst interview questions shared by candidates

Assessment test: Really surprised that there is no documentation on the questions. I wish I had recorded them because they are pretty ridiculous. You are a few months from leaving your currently job. You stuff doesn't fit on our desk what do you do? Are you disorganized or organized? Are you sensitive or thick skinned? Do you feel you deserve more respect or less compared to others? Ironically the salary of this position would imply there is no respect for the employee. Why do you want this job? Timed Section: About 4 questions that involve shapes and colors and patterns in various positions. You need to determine the next logical state of the images. Employee count double in size every week, reaching full count after 12 weeks. At what week is it at half ? I think I misunderstood this question and assumed it was compounding.
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Application Support Analyst

Interviewed at BAYADA Home Health Care

3.6
Jan 21, 2021

Assessment test: Really surprised that there is no documentation on the questions. I wish I had recorded them because they are pretty ridiculous. You are a few months from leaving your currently job. You stuff doesn't fit on our desk what do you do? Are you disorganized or organized? Are you sensitive or thick skinned? Do you feel you deserve more respect or less compared to others? Ironically the salary of this position would imply there is no respect for the employee. Why do you want this job? Timed Section: About 4 questions that involve shapes and colors and patterns in various positions. You need to determine the next logical state of the images. Employee count double in size every week, reaching full count after 12 weeks. At what week is it at half ? I think I misunderstood this question and assumed it was compounding.

"After a quick Kanban session, the product sponsor has approved your changes and you're ready to launch! Upon deployment of your team's pilot program, you are made aware of a back-end coding issue causing two-factor authentication to fail for a certain subset of end users, locking them out of their accounts. What are the most and least effective solutions to propose to the technical team?" (Dude, what? This is a customer service position.)
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Support Analyst

Interviewed at Coinbase

3.6
Nov 10, 2023

"After a quick Kanban session, the product sponsor has approved your changes and you're ready to launch! Upon deployment of your team's pilot program, you are made aware of a back-end coding issue causing two-factor authentication to fail for a certain subset of end users, locking them out of their accounts. What are the most and least effective solutions to propose to the technical team?" (Dude, what? This is a customer service position.)

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