What do you know about DTCC? Can you describe a difficult situation you've had to deal with?
Support Analyst Interview Questions
5,375 support analyst interview questions shared by candidates
In most situations, you apply to certain position and on interview you found out it's for something completely different. Ensure to inquire manager about position on interview. Also, be aware that you can be assign to work off-hours without further notice.
general questions. required tool experience. why leave previous job ? why IBM ? strengths and weakness ?
What is your experience with using ServiceNow?
Intermediate UNIX questions. Basic SQL questions. Incident/Change/Problem management questions.
Why do you want to work as Associate Technical Support Analyst?
Why are you interested in this position? Do you have experience with SQL? Describe some of your past professional projects.
Technical interview consisted of working through a Q/A session testing my knowledge of Linux. This was followed up by placing me in a scenario where I was presented with some customer support ticket problems, and I had to show how I would react to the problems in terms of how I would go about resolving them. How did I arrive at resolution? How did I request information from the 'customer'? What information did I request from the 'customer'?
Tell us about a time you worked as part of a team
How would you handle working with a group of people all around the world with language barriers?
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