Software Engineer At Interview Questions

Applecare At Home Advisor

Interviewed at Apple

4.2★

Jun 18, 2015

Apple is constantly changing. Tell me about a time you had to keep up with something that changed often, and what tools did you use?

Apple At Home Advisor, ITunes Email/Chat

Interviewed at Apple

4.2★

Jul 5, 2015

I just bought several song and I'm looking at my playlist and three of them are missing! How can I get them?

Apple At Home Advisor, ITunes Email/Chat

Interviewed at Apple

4.2★

Jul 5, 2015

You over charges me on my credit card by 20.00, how can I get that credit back?

Apple At Home Advisor

Interviewed at Apple

4.2★

Jul 9, 2015

Role Play: "My daughter just graduated high school and wants a laptop for college. She already has a gold iPhone and she wants a matching MacBook Pro I think, what do you suggest I get for her" After my response he had a few follow up questions about the efficiency of the products I suggested.

Apple At Home Advisor

Interviewed at Apple

4.2★

Jul 8, 2015

Tell me about a time when you had to console an upset customer.

At-Home Advisor- Mandarin

Interviewed at Apple

4.2★

Jul 15, 2015

If a customer calls in and says his new phone won't connect to wifi, what will you say to the customer?

Apple At Home Advisor

Interviewed at Apple

4.2★

Nov 6, 2015

Tell me about a specific time recently that you solved a technical problem

Apple At Home Advisor

Interviewed at Apple

4.2★

Nov 12, 2015

Customer needs apps immediately deleted.

Applecare At Home Advisor

Interviewed at Apple

4.2★

Jan 21, 2016

Pretend I'm a grandmother who's trying to send photos to her grandchild with her new iPad. I will call you, you answer the phone in your best customer service voice and guide me through the process.

Apple At Home Advisor

Interviewed at Apple

4.2★

May 26, 2016

Explain WIFI to a 10 year old.