Roleplay: “I cracked my screen but I don’t have apple care and I am out of warranty window”
Software Engineer At Interview Questions
4,577 software engineer at interview questions shared by candidates
Tell me a bit about yourself.
Nothing unexpected. Most difficult questions for me were sales related. I was honest and said I had no sales or retail experience, but as a self-employed person, I did understand the importance of customer satisfaction and client relations. I think they liked that.
If you a receiver a customer who is facing some issue in a device of which you have no prior knowledge
None of the questions are difficult if you are remotely tech savvy.
How would you explain empathy?
How would you describe iCloud and RAM to someone that is not tech savvy?
Describe a situation where you dealt with an angry customer.
The personal questions that were none of his business
None, i think they are looking for someone with more customer support knowledge than tech support.
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