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I don't remember what I was asked exactly however it was a frustrating experience. The first girl I talked to over the phone told me that I didn't need a lot of technical experience because in-depth training was provided. I get to the Skype like interview and it was all technical questions. I had explained to the first girl that I had some but little experience with Apple products but I can troubleshoot with Windows and PCs. She said no problem, we provide in-depth training. She asked me to give her an example of troubleshooting a Windows issue and I explained how I cleaned out some malware and ended up uninstalling and reinstalling Windows and also how I downgraded Windows 8 to Windows 7 (which was much more difficult than I thought it was going to be but I did it) and explained my immense Customer Service experience and she made it seem like I'd have no issues. I even specifically asked her if the next interviewer, that I would meet with via a Skype like program, would know that I would need a little training and she said, yes no problem. Second interview comes along and this lady blindsided me. She asked me all kinds of technical questions about Apple products. We did a mock chat and a mock phone call and she said she had trouble locating pictures in her iPad and how could she find them, something about not getting her iPhone to turn on or something similar, she asked me to come up with 5 probing questions for someone that couldn't get into their email, etc. I had studied the Apple site before this interview but it did no justice. I was told that I would be trained so that's what I expected. I expected this woman to ask me mostly customer service questions, troubleshooting questions that were similar in difficulty as the first interviewer but it was the complete opposite. Needless to say, because I did not expect any of this, I did not move onto the next stage and was extremely upset that I was basically lied to.
avatar

Applecare At Home Advisor

Interviewed at Apple

4.1★
Oct 11, 2015

I don't remember what I was asked exactly however it was a frustrating experience. The first girl I talked to over the phone told me that I didn't need a lot of technical experience because in-depth training was provided. I get to the Skype like interview and it was all technical questions. I had explained to the first girl that I had some but little experience with Apple products but I can troubleshoot with Windows and PCs. She said no problem, we provide in-depth training. She asked me to give her an example of troubleshooting a Windows issue and I explained how I cleaned out some malware and ended up uninstalling and reinstalling Windows and also how I downgraded Windows 8 to Windows 7 (which was much more difficult than I thought it was going to be but I did it) and explained my immense Customer Service experience and she made it seem like I'd have no issues. I even specifically asked her if the next interviewer, that I would meet with via a Skype like program, would know that I would need a little training and she said, yes no problem. Second interview comes along and this lady blindsided me. She asked me all kinds of technical questions about Apple products. We did a mock chat and a mock phone call and she said she had trouble locating pictures in her iPad and how could she find them, something about not getting her iPhone to turn on or something similar, she asked me to come up with 5 probing questions for someone that couldn't get into their email, etc. I had studied the Apple site before this interview but it did no justice. I was told that I would be trained so that's what I expected. I expected this woman to ask me mostly customer service questions, troubleshooting questions that were similar in difficulty as the first interviewer but it was the complete opposite. Needless to say, because I did not expect any of this, I did not move onto the next stage and was extremely upset that I was basically lied to.

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