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Software Engineer At Interview Questions

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4,577 software engineer at interview questions shared by candidates

Q: How would you handle an irate customer? Describe a time you've done so in the past Q: How do you convey empathy in chat or over the phone? Q: A customer's phone has no cellular or internet service. How would you troubleshoot?
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Applecare At Home Advisor

Interviewed at Apple

4.1★
Oct 26, 2016

Q: How would you handle an irate customer? Describe a time you've done so in the past Q: How do you convey empathy in chat or over the phone? Q: A customer's phone has no cellular or internet service. How would you troubleshoot?

Role-play scenario: you are expected to respond to this woman's concerns as though you were an Advisor. A woman calls on the first day of her honeymoon in Hawaii and discovers that a water bottle has leaked all over her iPhone. The phone is dripping wet, has powered off and the customer is extremely distressed about the recent photos she took on her wedding day.
avatar

AppleCare At-Home Advisor

Interviewed at Apple

4.1★
Nov 6, 2016

Role-play scenario: you are expected to respond to this woman's concerns as though you were an Advisor. A woman calls on the first day of her honeymoon in Hawaii and discovers that a water bottle has leaked all over her iPhone. The phone is dripping wet, has powered off and the customer is extremely distressed about the recent photos she took on her wedding day.

1. General questions: Why did you apply for this position? What do you expect from this position? Why apple? Are you familiar with tech products? 2. Role play questions: How would you react to an angry customer? Tell about your previous experiences with customers or under a stressful situation. How do you monitor your success? What are the things most attracted you to apply at home jobs? What do you think will it be most difficult with the job?
avatar

At-Home Advisor

Interviewed at Apple

4.1★
Nov 30, 2016

1. General questions: Why did you apply for this position? What do you expect from this position? Why apple? Are you familiar with tech products? 2. Role play questions: How would you react to an angry customer? Tell about your previous experiences with customers or under a stressful situation. How do you monitor your success? What are the things most attracted you to apply at home jobs? What do you think will it be most difficult with the job?

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