Tell me an experience you've had where you had to deliver excellent customer service. Tell me an experience you've had when a customer was unhappy with their service. How did you resolve the problem?
Shift Lead Interview Questions
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basic customer service questions
Tell me about a time when you made a mistake or failed to meet the expectations of your job duties
Don't remember, nothing out of the ordinary.
Question that I was asked were: Where do you see yourself in a year? Where do you see yourself in five years? What are you looking to gain from employment at starbucks? Why do you want to work for starbucks? and other questions may be asked depending on previous expericence such as how well you solve problems and deal with stress.
Can you work Sunday? Can you open or close. Have a yes, no or sometimes ready for these questions.
they have you act out a scene from a movie in the panel interview. they make you as uncomfortable as possible to see if you can deal with stressful situations.
How long have you known the District Manager.
What was the most difficult task that you have had to do as a Manager?
Describe a time when you had an upset customer. How did you defuse the problem?
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