Services Interview Questions

203,138 services interview questions shared by candidates

They said you arrive at a location with broken equipment and the customer is pissed. The spare they provide in the repair kit you have is faulty, so you are unable to fix the equipment during your visit. The customer is furious, loosing money, and demanding to speak to your manager. What do you do?
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Field Service Engineer

Interviewed at bioMérieux

3.9
Jul 8, 2014

They said you arrive at a location with broken equipment and the customer is pissed. The spare they provide in the repair kit you have is faulty, so you are unable to fix the equipment during your visit. The customer is furious, loosing money, and demanding to speak to your manager. What do you do?

You are the owner of a clothes shop and someone enters with a £50 voucher. You notice that the voucher is one day out of date, but the customer has exactly £50 worth of clothes that they wish to spend, what do you do? Accept the voucher or not?
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Customer Service Advisor

Interviewed at bet365

3.6
May 12, 2016

You are the owner of a clothes shop and someone enters with a £50 voucher. You notice that the voucher is one day out of date, but the customer has exactly £50 worth of clothes that they wish to spend, what do you do? Accept the voucher or not?

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