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2,372 services consultant interview questions shared by candidates

The first round interview was straightforward until I was asked to solve a couple of problems (e.g. how much petrol is pumped at a petrol station in Cape Town in a week?). The answer was probably much less important than my thinking process and the way I responded to an unexpected question. I had prepared for management consulting interviews, so this was not a problem. Remember to relax, breathe, think slowly and to be explicit about your thinking process!
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Client Service Consultant

Interviewed at Allan Gray Proprietary Limited

3.7★
Oct 1, 2014

The first round interview was straightforward until I was asked to solve a couple of problems (e.g. how much petrol is pumped at a petrol station in Cape Town in a week?). The answer was probably much less important than my thinking process and the way I responded to an unexpected question. I had prepared for management consulting interviews, so this was not a problem. Remember to relax, breathe, think slowly and to be explicit about your thinking process!

Director level professional (Skype Interview): Has your client every been unhappy despite your best efforts? How did you manage the situation? Have you worked on assignments in the past which required you to collaborate (in terms of project deliverable) with team members from other departments and faced a situation wherein team members are not able to timely provide their inputs. How did you manage such a situation? How did you ensure that client is satisfaction is not compromised. HR Professional: What would you do if you are about to leave for the day from the work and get a project related call from the client? Have you ever received a pat on your back from a client? What did you do in terms of ensuring that officially the work is recognized and the company earns a good feedback for the same? What is your strategy towards continuous education? Do you periodically pursue certifications and courses. You have mentioned about CRM on your resume. Could you elaborate about the tools you have used pertaining to CRM in your previous assignments? Why are you looking for a job change?
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Senior Consultant- Client Services

Interviewed at Cardinal Path

3.4★
Jul 29, 2017

Director level professional (Skype Interview): Has your client every been unhappy despite your best efforts? How did you manage the situation? Have you worked on assignments in the past which required you to collaborate (in terms of project deliverable) with team members from other departments and faced a situation wherein team members are not able to timely provide their inputs. How did you manage such a situation? How did you ensure that client is satisfaction is not compromised. HR Professional: What would you do if you are about to leave for the day from the work and get a project related call from the client? Have you ever received a pat on your back from a client? What did you do in terms of ensuring that officially the work is recognized and the company earns a good feedback for the same? What is your strategy towards continuous education? Do you periodically pursue certifications and courses. You have mentioned about CRM on your resume. Could you elaborate about the tools you have used pertaining to CRM in your previous assignments? Why are you looking for a job change?

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