If I gave you a box full of computer components, what parts do you need to build a functional PC?
Senior Technical Support Interview Questions
547 senior technical support interview questions shared by candidates
Any experience setting up electronics or troubleshooting?
Why didn't you peruse PG?
"An angry customer says his computer isn't working. What would you do first?"
I was given a scenario questions for trouble shooting various network connectivity issues and imaging issues. They just wanted to see what trouble shooting attempts I’d make before escalating to their teams- pretty standard stuff.
Where do you see yourself in 5 years?
Regarding past experience and working
Troubleshooting various PC, Network common problems.
- I was sent "homework" :How I would proceed if a case was escalated to me in my first week with error message "internal server error" (it was a specific, but a catch all message). The message could not be found in the error logs by 1 level support.
installing and utilizing their vault, which is usually the bulk of the interview assessment explained in (2)
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