the Level of my English.
Senior Call Centre Representative Interview Questions
690 senior call centre representative interview questions shared by candidates
Asked about customer service experience
Why do you suit this role ?
None that I could recall
Tell us about situation when mis-communication happen between you and client what action you took and what was outcome?
Integrity, accountability, collaboration, excellence & service are CBA values. What action you will take to ensure to meet these values?
Experience based questions
What is your greatest strength?
Give an example of a time when you've diffused a difficult situation with a customer.
What are your top 3 strengths and when have you used them?
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