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Senior Call Centre Manager Interview Questions
690 senior call centre manager interview questions shared by candidates
the next test was to do a roleplay
One customer call and was upset on overdrawn of transaction account and you advise her to transfer funds from saving account to transaction account but she become more upset and ask to speak to your supervisor. What you will do to deescalate this matter?
What is the Core value of CBA that you resonate with the most?
Give an example of a time where you've worked to targets.
The questions were straightforward such as tell us about yourself, your strengths, why did you apply for the position, some of the values that you practice in life to relate to IKEA's values etc.
How would I handle a call from an angry customer?
Tell me about yourself and talk us through your resume history
What makes me suitable for the job
Tell me about yourself What’s one thing you and a colleague have disagreed on
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