What made you chose to apply to CCi?
Senior Call Centre Manager Interview Questions
690 senior call centre manager interview questions shared by candidates
Have you worked in a call centre before?
To tell them more about myself
Please state your strength? What are your strength?
why do you want the job
how would you handle an irate customer?
They asked about myself and how would adapt to the new role
What experience do you have in customer service?
What would I do if I was unable to help a customer on an inbound call, what process would I follow ?
Would I help an colleague make his target if it meant missing mine (by a large percentage)
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