I was asked the same 4 questions as the other posters. 1. Describe a situation in which you went above and beyond to satisfy a customers needs. 2. Describe a situation in which you had to deal with a difficult or upset customer. 3. Describe a high stress situation. 4. Describe a time when you worked with a team to accomplish a task or goal.
Describe a difficult customer
Why Delta? Why Reservations?
They were really easy. They asked "How did you handle a stressful situation?" "How long did you work at your last 2 jobs?" and "What makes you think you are a good person for the job?"
Tell us about a time you caught a co-worker doing something bad. What was your response?
You will explain how you would upsell a ticket to a passenger to get them to upgrade.
Name a situation of high stress and how you dealt with it.
-Please describe a situation when you demonstrated initiative and took action without waiting for direction. What was the situation? What actions did you take and what were the results? -Tell us about a time when you had to work with someone with a difficult personality. What made this person difficult and how did you handle it? What were the results? -Give us an example of a choice you made to go above and beyond what was needed to satisfy a customer. What was the situation? What actions did you take and what were the results? -Tell us about a time when you worked on a team with someone who did not do his or her share of the work. What was the situation? What actions did you take and what were the results?
When was a time that u went above and beyond for a customer?
High pressure high stress situation what was it? What action did u take?
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