Reservations Interview Questions

2,035 reservations interview questions shared by candidates

1)A time I had a difficult customer. What was the outcome? 2)A time I went above and beyond for a customer. The end result. 3)A time where I was in a high pressure/high stress situation. What was the end result. 4)A time where I worked in a team/group setting. What was the outcome? They expect to be answered in STAR format
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Customer Service Agent (Ready Reserve)

Interviewed at Delta Air Lines

4.2
Oct 22, 2015

1)A time I had a difficult customer. What was the outcome? 2)A time I went above and beyond for a customer. The end result. 3)A time where I was in a high pressure/high stress situation. What was the end result. 4)A time where I worked in a team/group setting. What was the outcome? They expect to be answered in STAR format

Name a time you had to work in a challenging team environment Name a time a co worker was no holding up to brand standards. What did you do & how did you handle it Name a time you had a stressful situation with a customer or someone in your work or school and how you handled it & what the outcome was Name a time when you were distracted from your work and had to switch your priorities with no notice and how did you handle it Explain a situation when you had to quickly meet a deadline without sacrificing the quality of your work. How did you handle it and what was the outcome Explain a situation when you were encouraged to ignore company policy by a coworker or customer. How did you handle the situation and what was the outcome
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Customer Service Agent (Ready Reserve)

Interviewed at Delta Air Lines

4.2
Jul 30, 2017

Name a time you had to work in a challenging team environment Name a time a co worker was no holding up to brand standards. What did you do & how did you handle it Name a time you had a stressful situation with a customer or someone in your work or school and how you handled it & what the outcome was Name a time when you were distracted from your work and had to switch your priorities with no notice and how did you handle it Explain a situation when you had to quickly meet a deadline without sacrificing the quality of your work. How did you handle it and what was the outcome Explain a situation when you were encouraged to ignore company policy by a coworker or customer. How did you handle the situation and what was the outcome

I had six behavioral type interview questions. They were different from the practice questions on HireVue. I was asked to describe one of following, steps I took, and results: . a time a coworker was doing something wrong . a difficult task/ assignment at work . a proud moment / significant achievement . a time I had to stop one task and work on something different . a time I disagreed with a supervisor . a time I had a lot of work to complete quickly
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Customer Service Gate Agent Ticket Agent Ready Reserve

Interviewed at Delta Air Lines

4.2
Oct 1, 2018

I had six behavioral type interview questions. They were different from the practice questions on HireVue. I was asked to describe one of following, steps I took, and results: . a time a coworker was doing something wrong . a difficult task/ assignment at work . a proud moment / significant achievement . a time I had to stop one task and work on something different . a time I disagreed with a supervisor . a time I had a lot of work to complete quickly

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