Name a time you had a difficult customer. How did you handle it? What was the outcome?
Reservation Manager Interview Questions
2,034 reservation manager interview questions shared by candidates
None really, the interview was pretty basic Customer Service questions. The person doing the interview, while nice, was very short with me, and didn't give much feedback. She also led me on to believe that I got the job, and said she would be in contact within 5 days. She got in contact with me on day 7(via email) to say they were going to "pursue" other candidates. So here I've been assuming I had a job, to find out 7 days later I don't. Very disappointing and lost a lot of respect for Enterprise.
Describe a time at your previous employer where you had to work in a difficult or stressful situation and how did you handle it?
STAR Interview (1) Witness someone doing something against store policy (2) Name a time you went above and beyond for a customer (3) Witnessed a safety risk and what did you do (4) What is your learning style (5) Cant remember exactly but its about naming a time where something additional was thrown at you to complete in a short amount of time (6) Handling a difficult situation.
How would I deal with an upset client?
Describe a time where you had to make a quick decision? What was the situation? What was the results?
Superstar customer service example.
What is your customer service experience?
What is your experience with up selling add ones?
They asked would I prefer to work on Saturday or Sunday or both.
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